Privacy Policy

This website is operated by https://www.taylormot.co.uk/, with a registered VAT number: GB 470193008 and company number 11323759. Our only garage is located at 32-34 Feltham Rd, Ashford TW15 1DL, United Kingdom. We provide car repair services and this privacy policy explains what information we collect and how we use it.

We care about the privacy of our visitors and customers. We use personal information only to respond to enquiries, manage bookings, provide services, and meet legal or operational requirements.

If you have any queries, concerns, or privacy issues, contact us at [email protected] or call +44 1784 240000.

We may collect your name, phone number, email address, vehicle details, appointment details, messages you send us, and information needed to quote, book, or complete a garage service.

If you use our website, we may also collect basic technical information such as pages visited, browser type, device information, and approximate location data through analytics or cookies.

We retain personal data so we can manage customer enquiries, maintain service records, provide aftercare, deal with complaints, meet tax and accounting obligations, and protect the business from fraud or misuse.

We keep information only for as long as it is reasonably needed for the purpose it was collected, unless the law requires a longer retention period.

We process data fairly and transparently. Your information may be used to reply to messages, confirm appointments, prepare estimates, order parts, complete repairs, send updates, and improve customer support.

Access to customer information is limited to people who need it for business purposes, such as workshop staff, customer support, administration, or approved service providers.

We may use your information for legitimate business interests such as maintaining service quality, responding to reviews or complaints, keeping security records, improving our website, and managing customer relationships.

We balance these interests with your privacy rights and avoid using your data in a way that would be unexpected or unfair.

We do not sell your personal information. We may share limited information with trusted suppliers, payment providers, IT support, insurers, legal advisers, or public authorities where necessary.

Where third parties help us operate the business, they are expected to handle personal data securely and only for the agreed purpose.

Our website may use cookies or similar technologies to keep the site working, understand visitor activity, improve performance, and support marketing or analytics where permitted.

You can usually manage or block cookies through your browser settings. Some website features may not work as expected if essential cookies are disabled.

You can ask us to update incorrect information, stop certain communications, explain how your data is used, or delete information where we no longer need to keep it.

You can also control cookies through your browser and choose whether to provide optional information when contacting us.

Depending on the circumstances, you may have the right to access your personal data, request correction, request deletion, object to processing, restrict processing, or ask for a copy of your information.

To make a privacy request, contact us using the details on this page. We may need to verify your identity before responding.

We use practical technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration, or disclosure.

No website or digital system can be guaranteed as completely secure, but we review our processes and use sensible safeguards for the information we hold.

Our garage services are intended for vehicle owners, drivers, and adults arranging repairs. We do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us so we can review and remove it where appropriate.

We may update this privacy policy from time to time by changing this page. Please check this page occasionally to make sure you are happy with any updates.

This policy should be read together with any terms, booking information, or notices shown elsewhere on our website.

For privacy questions, email [email protected] or call +44 1784 240000.

You can also write to or visit Taylor Mot, 32-34 Feltham Rd, Ashford TW15 1DL, United Kingdom.

Personal data means information that can identify a person directly or indirectly. Processing means collecting, storing, using, sharing, deleting, or otherwise handling that information.

We, us, and our refer to TAYLORMOT. You and your refer to website visitors, customers, and people who contact our garage.