Terms and Conditions

This website is operated by https://www.taylormot.co.uk/, with a registered VAT number: GB 470193008 and company number 11323759. We are Taylor Mot, registered in England at 32-34 Feltham Rd, Ashford TW15 1DL, United Kingdom.

These Terms and Conditions explain the rules for using our website, booking our garage services, and dealing with Taylor Mot. By accessing the site or using our services, you agree to be bound by these legal terms.

Taylor Mot is synonymous with excellence in car repair and maintenance. Established in 2018 and located at 32-34 Feltham Rd, Ashford TW15 1DL, United Kingdom, our garage stands among the city's local car repair garages.

You can contact us by phone at +44 1784 240000, by email at [email protected], or by mail to 32-34 Feltham Rd, Ashford TW15 1DL, United Kingdom.

If you do not agree with these legal terms, you must discontinue use of the services immediately.

These terms apply whenever you visit our website, contact us, request an estimate, book a vehicle inspection, approve repair work, buy parts through us, or use any related services provided by Taylor Mot.

Additional written terms may apply to specific repair work, bodywork, diagnostics, warranty claims, trade work, or promotional offers.

All website content, branding, text, images, layouts, service descriptions, and other materials are owned by or licensed to Taylor Mot unless stated otherwise.

You may view and use the website for personal and non-commercial purposes. You must not copy, reproduce, sell, scrape, or reuse our content without written permission.

Services means the website, customer support, appointments, vehicle inspections, diagnostics, mechanical repairs, MOT-related work, body repairs, paintwork, parts supply, and any other garage service we agree to provide.

The exact scope of a service depends on the booking, inspection findings, written estimate, invoice, and any work that you approve.

You and your refer to the customer, visitor, vehicle owner, authorised driver, or person arranging work. We, us, and our refer to Taylor Mot.

Vehicle means the car or vehicle presented to us for inspection, repair, servicing, or other work.

We may use contact details to respond to enquiries, send service updates, and share relevant offers where permitted. You can ask us to stop promotional messages at any time.

Personal information is handled in line with our Privacy Policy and applicable data protection laws.

We use customer and vehicle data to manage bookings, prepare quotes, order parts, complete repairs, maintain service records, process payments, respond to complaints, and meet legal obligations.

For more detail about how personal data is collected, used, retained, and protected, please read our Privacy Policy.

Some work may be charged by time spent, especially diagnostics, investigation work, complex electrical faults, dismantling, or repair work where the full issue cannot be known in advance.

We will explain expected charges where possible, but additional time may be required if faults are hidden, intermittent, or more complex than first expected.

Where we agree a fixed price, that price applies to the work described in the estimate or invoice. It does not include extra faults, parts, labour, or hidden damage discovered later unless expressly stated.

If extra work is needed, we will contact you before proceeding where practical.

Offers, discounts, coupons, and incentives are subject to availability and may be changed or withdrawn without notice.

Promotional offers cannot usually be combined with other offers unless we confirm this in writing.

Parts availability can affect repair times. We may source new, used, aftermarket, or original equipment parts depending on the agreed repair, availability, budget, and suitability.

Special order parts may require payment in advance and may not be refundable once ordered.

Payment is due when work is complete and before the vehicle is released, unless a different arrangement has been agreed in writing.

Invoices may include labour, parts, consumables, diagnostic time, storage, recovery, VAT where applicable, and other approved charges.

We aim to complete work within the estimated time, but repair times are estimates only. Delays can happen because of parts supply, additional faults, paint curing, supplier delays, or workload.

We will keep you updated where a delay materially affects the expected completion time.

Please tell us as soon as possible if you need to cancel or rearrange a booking. Charges may apply where parts have been ordered, work has started, or a booked slot has been held for you.

If a vehicle is not collected after completion, storage charges may apply after reasonable notice.

We want customers to be happy with the work completed. If you have a concern, contact us promptly so we can review the issue and advise on the next step.

Complaints should include your name, vehicle registration, invoice or booking details, and a clear description of the problem.

Any guarantee depends on the type of work, parts used, supplier warranty, vehicle condition, and how the vehicle is used after repair.

Guarantees do not cover unrelated faults, misuse, wear and tear, accident damage, customer-supplied parts unless agreed, or faults caused by work carried out elsewhere.

We are responsible for providing services with reasonable care and skill. We are not liable for losses caused by inaccurate information, pre-existing faults, hidden defects, missed appointments, or circumstances outside our reasonable control.

Nothing in these terms limits liability where it would be unlawful to do so.

Parts and goods supplied by us remain our property until paid for in full. We may retain the vehicle or supplied goods where payment remains outstanding, subject to applicable law.

Customer-supplied parts are fitted at the customer's risk unless we agree otherwise in writing.

We may update these terms from time to time by changing this page. Updated terms apply from the date they are posted unless a different date is stated.

If any part of these terms is found to be invalid, the rest of the terms will continue to apply.

Body repair estimates are based on visible damage and the information available at inspection. Additional damage may be discovered after dismantling, sanding, or paint preparation.

Paint matching, panel alignment, finish quality, and repair methods can be affected by previous repairs, vehicle age, existing paint condition, corrosion, and part availability.

Questions about these Terms and Conditions can be sent to [email protected] or by calling +44 1784 240000.

You can also write to Taylor Mot, 32-34 Feltham Rd, Ashford TW15 1DL, United Kingdom.